Amazon Hiring Virtual Technical Support | Batch : 2018/19/20/21/22

Eligibility Criteria
Job Role Virtual Technical Support Associate
Education Any Graduate/Post-Graduate
Branch All Branches Eligible
Batch 2018, 2019, 2020, 2021, 2022
CTC Not Disclosed
Last Date ASAP
Experience Fresher's or Experienced
Job Location Noida, IN
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Virtual Technical Support (VTS):

  • It is a 'Work from Home' model for India D2 VTS which deals with Devices & Digital content.
  • VTS associates are expected to work from a home location approved by Amazon for all scheduled hours.
  • t is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like'environment at home location so that associates can deliver their best in terms of productivity and quality.

Desired Skills:

  • Candidate should have exceptional problem solving skills.
  • Candidates should have good quick learner.
  • Candidates should have good analytical skills.
  • Candidates should have good team player.
  • Candidates should have good verbal and written communications skills.

Desired skills:

  • Action oriented, self-disciplined and organized.
  • Effective time management skills and ability to prioritize work time to ensure productivity anddepartment standards.
  • Ability to communicate clearly with both internal and external customers.
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately.
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses.
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
  • Good typing skills.
  • Well versed with different features of smart devices and application.
  • Knowledge about Amazon Devices & Digital content.
  • Should be flexible to work in shifts.

Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
  • Should ensure 'Work-like' environment with no disturbance during the work hours.

Customer Focus:

  • Excellent Technical Support skills, including maintaining focus on the customer issue in afast-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation, and de-escalation skills.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
  • Ability to approach problems logically and rationally.
  • Action oriented and self-disciplined.
  • Organized and detail-oriented.
  • Ability to quickly and effectively prioritize work time in various departments to meet business need.
  • Ability to maintain composure in highly escalated situations.

Profile Description:

  • Job Title : Virtual Technical Support Associate.
  • Course : Any Graduate or Post-Graduate Can Apply for this job.
  • Branch : All Branches Eligible.
  • Batch : 2018, 2019, 2020, 2021, 2022 passout candidates are eligible to apply.
  • Location : Noida, Pune IN.
  • Experience : Fresher's and Experienced can apply.
  • Salary Range : INR Not Disclosed.
  • Application closing date : ASAP.

Selection Process:

  • Click On Apply Now.
  • Fill the Application form
  • Online Assessment Test
  • Technical Interview.
  • HR Interview.

Apply Now


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