Amazon Hiring Virtual Technical Support | Batch : 2018/19/20/21/22
Eligibility Criteria | |
---|---|
Job Role | Virtual Technical Support Associate |
Education | Any Graduate/Post-Graduate |
Branch | All Branches Eligible |
Batch | 2018, 2019, 2020, 2021, 2022 |
CTC | Not Disclosed |
Last Date | ASAP |
Experience | Fresher's or Experienced |
Job Location | Noida, IN |
Join us On Telegram |
Click Here |
Virtual Technical Support (VTS):
- It is a 'Work from Home' model for India D2 VTS which deals with Devices & Digital content.
- VTS associates are expected to work from a home location approved by Amazon for all scheduled hours.
- t is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like'environment at home location so that associates can deliver their best in terms of productivity and quality.
Desired Skills:
- Candidate should have exceptional problem solving skills.
- Candidates should have good quick learner.
- Candidates should have good analytical skills.
- Candidates should have good team player.
- Candidates should have good verbal and written communications skills.
Desired skills:
- Action oriented, self-disciplined and organized.
- Effective time management skills and ability to prioritize work time to ensure productivity anddepartment standards.
- Ability to communicate clearly with both internal and external customers.
- Good comprehension skills - ability to clearly understand and address customer issues appropriately.
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses.
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
- Good typing skills.
- Well versed with different features of smart devices and application.
- Knowledge about Amazon Devices & Digital content.
- Should be flexible to work in shifts.
Preferred Criteria:
- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
- Should ensure 'Work-like' environment with no disturbance during the work hours.
Customer Focus:
- Excellent Technical Support skills, including maintaining focus on the customer issue in afast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action oriented and self-disciplined.
- Organized and detail-oriented.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
Profile Description:
- Job Title : Virtual Technical Support Associate.
- Course : Any Graduate or Post-Graduate Can Apply for this job.
- Branch : All Branches Eligible.
- Batch : 2018, 2019, 2020, 2021, 2022 passout candidates are eligible to apply.
- Location : Noida, Pune IN.
- Experience : Fresher's and Experienced can apply.
- Salary Range : INR Not Disclosed.
- Application closing date : ASAP.
Selection Process:
- Click On Apply Now.
- Fill the Application form
- Online Assessment Test
- Technical Interview.
- HR Interview.
Apply Now
RECENT POSTED JOBS:
- TeraData Hiring Software Engineer : Apply Now
- Ciena Hiring Software Engineer : Apply Now
- Zinier Hiring QA Intern : Apply Now
- Atlassian Women Tech : Apply Now
- Thryve Digital Hiring Trainee : Apply Now
- Capgemini Hiring Software Engineer : Apply Now
- LenDenClub Hiring Software Developer : Apply Now
- Codeprism Hiring Developer : Apply Now
- Mu Sigma Hiring Trainee : Apply Now
- Simplify360 Hiring Software Developer : Apply Now
- Hexaware Off Campus Hiring : Apply Now
- Throughtout Hiring Developer 2022 : Apply Now
- Toshiba Hiring Trainee Engineer : Apply Now
- Quantiphi Off Campus Hiring 2022 : Apply Now
- Throughtout Hiring Developer 2022 : Apply Now
- Toshiba Hiring Trainee Engineer : Apply Now
- Quantiphi Off Campus Hiring 2022 : Apply Now
- GlobalEdge Off Campus Drive : Apply Now
- VMware Off Campus Drive : Apply Now
- HCL Technologies Off Campus Drive : Apply Now
- Luxoft Hiring Junior Engineer : Apply Now
- SuperShare Hiring Engineer Intern : Apply Now
- AT&T Hiring Technical Intern : Apply Now
- Nokia Off Campus Drive : Apply Now
- Morgan Stanley Off Campus Drive : Apply Now
- Mobiloitte Off Campus Drive : Apply Now
- NG Data Off Campus Drive : Apply Now
- Jupiter Hiring Data Intern : Apply Now
- SafeSend Hirin Associate Trainee : Apply Now
- Godrej & Boyce Off Campus Drive : Apply Now
- To The New Off Campus Drive : Apply Now
- Ignitarium Off Campus Drive : Apply Now
- Applexus Off Campus Drive : Apply Now
- Red Hat Off Campus Drive : Apply Now
- Synoptek Off Campus Drive : Apply Now